The DyDo group companies*1 (hereinafter referred to as “the Group”) honor all personal information and Specific Personal Information, including the Individual Number and the information it contains (hereinafter collectively referred to as “Personal Information”). To ensure full protection of Personal Information, we have established a Privacy Policy, which is described below.
*1 Limited to DyDo Group Holdings, Inc., DyDo DRINCO, Inc., DyDo Beverage Service, Inc., DyDo Business Service, Inc., DAIDO Pharmaceutical Corporation, DyDo Pharma, Inc., and Tarami Corporation in this Privacy Policy.
1．Compliance with laws, regulations, and other rules regarding protection of Personal Information
The Group complies with all laws and regulations, as well as company rules and other standards, applicable to Personal Information
2．Acquisition of Personal Information
When managing Personal Information, the Group specifies the purpose of use wherever possible and makes sure that the information has been acquired legitimately. The acquired Personal Information is used only within the scope of the specified purpose of use, unless otherwise specified by applicable law. The Group takes all necessary measures to prevent unintended or improper use.
For details on the purposes of use of Personal Information at the Group, refer to the published material based on the Act for the Protection of Personal Information (hereinafter referred to as “the Published Material”).
3．Assuring the safety of Personal Information
The Group endeavors to ensure that Personal Information is kept accurate and up-to-date within the scope of the purpose of use. Furthermore, the Group will implement coherent safety measures and corrective actions to prevent unauthorized access to Personal Information, as well as loss, destruction, tampering, and leakage of the Personal Information.
The Group may entrust a third-party entity to handle the Personal Information. Should this be the case, the Group appropriately selects and contracts with a trusted entity, while maintaining oversight to ensure that the Personal Information is properly handled according to the Group’s standard.
For details on the Group’s safety management measures for the Personal Information, refer to the Published Material.
4．Release of Personal Information
Unless otherwise specified by applicable law, the Group does not disclose or offer Personal Information to any third-party entity other than the trusted entity, except operations-related information as permitted by applicable law. For details, refer to the Published Material.
5．Disclosure and correction of the Personal Information in the Group’s possession
In accordance with applicable law, the Group responds promptly to requests from the person in question or their deputy for disclosure, correction, addition, deletion, and suspension of use of the Personal Information in its possession. For details, refer to the Published Material.
6．Protection of Personal Information is continuously improved and strengthened
The Group has built an internal structure to protect Personal Information which it improves continuously by means of employee training and other endeavors. Whenever the Privacy Policy or the Published Material are revised, the Group immediately announces the details of the revision.
7．Response to inquiries
For details on how the Group responds to inquiries and requests regarding its Privacy Policy and management of Personal Information, refer to the Published Material
Last updated: April 1, 2022
Published Material — Privacy Policy Based on the Act for the Protection of Personal Information
The DyDo group companies*1 (hereinafter referred to as “the Group”) have established a privacy policy (detailed below) based on the Act for the Protection of Personal information (hereinafter referred to as “the Act”). The following material assumes that interested parties are able to access the information and that their requests are responded to without delay.
※1 Comprised of DyDo Group Holdings, Inc., DyDo DRINCO, Inc., DyDo Beverage Service, Inc., DyDo Business Service, Inc., DAIDO Pharmaceutical Corporation, DyDo Pharma, Inc., and Tarami Corporation. Company addresses are listed below, together with the names of representative directors.
- DyDo Group Holdings, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka
Tomiya Takamatsu, President - DyDo DRINCO, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka
Takanori Nakajima, President and Representative Director - DyDo Beverage Service, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka
Keinichi Ohori, President and Representative Director - DyDo Business Service, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka
Katsuji Kasai, President and Representative Director - DAIDO Pharmaceutical Corporation
214-1 Shimura, Katsuragi-shi, Nara
Makoto Miyaji, President and Representative Director - DyDo Pharma, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka
Yasunori Inaoka, President and Representative Director - Tarami Corporation
2178 Nakazato-machi, Nagasaki-shi, Nagasaki
Yutaka Wada, President and Representative Director
1．Purposes for the use of personal information
- (1) When personal information is acquired via a document (including website entries and e-mail) received directly from the individual:
- Whenever we acquire personal information, we shall always specify the purpose for which we will be using it, unless urgently necessary for protection of life, body, and property of the person or unless otherwise approved by the Act.
- (2) In cases other than (1) above:
- Personal information is handled in accordance the purposes for use listed below unless otherwise approved by the Act.
- Type of personal information
- Purpose of use
- Personal information acquired from customers who enter various campaigns and prizes promoted by the Group
- ・Lottery
・Delivery of prize, premium, etc.
・Contact information (phone call when there is an issue in delivery, for example)
・Notification for products and services - Personal information acquired from applicants and participants in various events, factory tours, etc., held by the Group
- ・To facilitate management of events, factory tours, etc.
・Contact information (urgent notice, questionnaire, etc.)
・Placement of photos and videos shot at events, factory tours, etc.
・Notification for products and services - Personal information acquired from customers who register for online membership services operated by the Group
- ・Identity verification
・Member management
・Membership service
・Contact information (important notices)
・Notification for products and services
・Analysis of browsing history
・Distribution of advertisements and development, improvement, and sales promotion of products and services related to the interests and preferences of the individual based on the above analysis - Purposes for the use of personal information acquired from customers who use the KAO-NE facial recognition payment vending machines
- ・Payment for the purchased beverage
・Identity verification - Personal information acquired from customers who purchase our products online and by phone/mail order services operated by the Group
- ・Delivery of products
・Payment for products
・Confirmation of payment
・Contact information (phone call when there is a delivery issue, surveys, etc.)
・After-sales service
・Notification for products and services
・Analysis of browsing history and purchasing history
・Distribution of advertisements and development, improvement, and sales promotion of products and services related to the interests and preferences of the individual based on the above analysis - Personal information acquired from customers who subscribe to e-mail newsletter, as well as distribution of notifications and direct mail
- ・Distribution of e-mail newsletters and notifications
・Direct mail - Personal information of the persons who make inquiries to the Group
- ・Appropriate measures to reply to inquiries
・Contact information (for inquiry response, surveys, etc.)
・Analysis of browsing history
・Distribution of advertisements and development, improvement, and sales promotion of products and services based on the above analysis - Personal information of individuals who file complaints to the Group
- ・Appropriate measures to reply to complaints
・Contact information (for complaint response, surveys, etc.) - Personal information acquired from comments and feedback related to the Group’s products and services
- ・Development, improvement, and sales promotion of products and services
- Personal information of the persons who respond to various questionnaires and surveys conducted by the Group
- ・Development, improvement, and sales promotion of products and services
- Personal information of the persons who request materials and other information regarding the Group
- ・Sending materials and other information
・Contact information (follow-up, etc.) - Personal information the Group gets from outsourced entities
- ・Execution of outsourcing operations
- Personal information of business associates (both current and potential) regarding the operations of the Group
- ・Communications and measures in business activities
・Management of contract-related matters
・Notification for products and services - Personal information the Group obtains from publicized information and lists distributed at events
- ・Notification for products and services
- Personal information of the stockholders of the Group
- ・Management of the shareholders
・Contact information (sending notifications, holding questionnaires, and inviting for events, etc.)
・Implementation of shareholder benefit programs - Personal information of the persons who apply for a job at the Group
- ・Selecting applicants
・Responding to applicants - Personal information of retired Group personnel
- ・Measures based on labor-related laws
・Notification of events for retirees
・Contact information (when urgent) - Personal information of the employees of the Group
- ・Payment of wages, assessment of personnel, and other personnel/labor management
・Provision of information systems
・Human resource training and development
・Contact to and coordination with clients
・Internal communications (including when in emergency circumstances)
・Placement on external websites and PR materials such as corporate profiles
・Provision of welfare benefits
・Management of health and safety
We use the personal information appropriately within the scopes described above. Also the phone calls made at our call centers may be recorded to improve our responses.
- (3) Statistical processing of personal information
- We may use all personal information for creation, analysis, and publication of statistical materials after deleting any data that can specify specific individuals.
2．Shared use of personal information
Shared use of personal information (one that is systematically composed to allow easy search) with specific entities is a system permitted by law. The Group may use this system as described below but never goes beyond the scope of the purpose specified.
- (1) Items of personal information for shared use
- Names, zip codes, postal addresses, phone numbers, ages, dates of birth, genders, occupations, e-mail addresses, and other necessary information.
- (2) Companies with whom the information is shared
- Consolidated subsidiaries under DyDo Group Holdings, Inc., equity method affiliates, and their sales partner companies.
- (3) Purposes for shared use of personal information
- The Group uses this information within the scope of the purpose stated in “1. Purposes for the use of personal information” above.
- (4) Responsible entity for the management of shared use of personal information
- DyDo Group Holdings, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka
Tomiya Takamatsu, President
3．Purposes for the use of personal data in the Group’s possession
Personal data in the Group’s possession refers to personal data which the Group has the right to disclose, correct, add, modify, suspend, and delete, as well as the right to erase the data and stop providing it to a third party. The purposes of personal data in the Group’s possession are described in “1. Purposes for the use of personal information” above unless otherwise approved by the Act.
4．Provision to third party entities
Unless otherwise approved by the Act, the Group does not provide personal information to a third party, other than outsourced entities, without getting approval from the individual in question beforehand. For details on the shared use of personal information, see “2. Shared use of personal information” above.
5．Safety management measures
The Group shall take the following safety management measures to protect personal data in its possession.
- (1) Formulation of basic policies
- To ensure appropriate handling of the personal data in its possession, the Group has formulated internal rules and guidelines regarding the structure, management, inspection, collection, usage, storage, disposal, etc., of the personal data in its possession.
- (2) Safety management measures — organizational structure
- The Group will assign responsibility to individual staff members for the handling of the personal data in its possession. The Group will periodically review handling policy and hold liaison meetings regarding information security including personal information. The Group has also established a system to promptly respond to data leaks as soon as they are detected.
- (3) Safety management measures — personnel responsibilities
- Each employee of the Group must sign a pledge with respect to handling of personal information. The Group also periodically offer programs to enable employees to gain a deeper understanding of this issue.
- (4) Safety management measures — physical features
- The Group manages the zones where personal data in its possession is used by regulating entrance and exit with IC cards, installing partitions, taking consideration in desk layouts, for example. Besides, the Group also takes measures to prevent theft and loss. For example, the devices which handle the personal data in the Group’s possession as well as the electronic media onto which the personal data in its possession is recorded and the documents which contain the data are all stored in cabinets that can be locked.
- (5) Safety management measures — from a technical viewpoint
- The Group manages and restricts access rights to the personal data in its possession according to job positions and has also introduced security software to the Group’s information systems and devices to protect them from unauthorized access and malware.
- (6) Updating with external environment
- The Group continuously updates its knowledge base regarding personal information protection in countries other than Japan where the personal data in its possession may be stored. Based on this knowledge, the Group implements the above-mentioned safety management measures.
6．Procedures of disclosure, correction, suspension of use, etc.
In principle the Group responds promptly to any request from an individual regarding their personal information. If the request cannot be met, the Group will inform the requester. As for the personal data the Group obtains in outsourced operations, the Group does not have the right to disclose it; hence, it is not subject to disclosure.
- (1) Notification of the usage purpose of the personal data in the Group’s possession
- When there is a request for notification of the usage purpose of the personal data in the Group’s possession from the individual in question, the Group notifies them of the usage purpose in accordance with the Group’s specified method provided that identity verification has been made. However, if any of the following applies, the Group may not respond to the request.
- ① When doing so may harm life, body, and property of the person or a third party or infringe their rights or benefits
- ② When doing so may harm the Group’s rights or legitimate interests
- ③ When it is necessary to cooperate with a state or local government entity in an operation required by law and when notification and disclosure of the usage purpose may impede that operation
- ④ When the usage purpose of the personal data is obvious from the circumstances in which the Group has obtained the data or is obvious from this Published Material
- ⑤ When the name, address, etc., on the application form do not match those on the identity verification document or when the identification cannot be verified
- ⑥ When a request is made by a proxy and the right to represent cannot be confirmed
- ⑦ When there is a deficiency in a document required for the procedure
- ⑧ When the retention period has expired and the data has already been discarded
- (2) Disclosure of personal data in the Group’s possession and records to a third party
- When disclosure of the personal data in the Group’s possession is requested, the information is disclosed in the manner specified by the requester only after identity has been verified. However, if any of the following applies, the Group cannot disclose the information.
- ① When disclosure may harm life, body, and property of the person or a third party or infringe their rights or benefits
- ② When disclosure may significantly impede proper execution of the Group’s operations
- ③ When disclosure may violate a law or other legal provisions
- ④ When the name, address, etc., on the application form do not match those on the identity verification document or when the identity cannot be verified
- ⑤ When a request is made by a proxy and the right to represent cannot be confirmed
- ⑥ When there is a deficiency in a document required for the procedure
- ⑦ When the retention period has expired and the data has already been discarded
- (3) Correction, addition, or deletion of the personal data in the Group’s possession (hereinafter referred to as “Modification”)
- When there is an error or change in the personal information of a specific individual, which has been pointed out by that individual, and when the identity of that individual has been verified, the Group will make a Modification in accordance with the method specified by the Group and notify the relevant individual of the Modification. However, when Modification is not necessary under the conditions of the purpose for use or when what has been pointed out is not correct, no Modification will be made.
- (4) Suspension and deletion of personal data in the Group’s possession and suspension of provision of this data to a third party (hereinafter referred to as “Termination”)
- When there is a request for Termination from the relevant individual and their identity has been verified, the Group will execute Termination in accordance with the method specified by the Group and notify the individual that the Termination has been executed. In any of the following cases, however, Termination will not be executed.
- ① When Termination has been requested in cases other than the following:
- ・ When there is a violation against restriction of usage purpose, prohibition of improper use, assurance of legitimate acquisition, and restriction of provision to third parties
- ・ When the Group no longer needs to use the data
- ・ When the safety of the personal data in the Group’s possession cannot be assured, e.g., when the data may be leaked, lost, or damaged or when there is a significant risk of harming the rights and interests of the individual
- ・ When Termination may harm the individual’s rights or legitimate interests
- ・ When there are other applicable legal provisions
- ② When what relevant individual has pointed out is incorrect
- ③ When alternative measures are taken to protect the person’s rights and interests in case it is difficult to execute the Termination
- ① When Termination has been requested in cases other than the following:
＜Request Procedure＞
- (1) Download the appropriate application form according to the purpose of your request from one of the links below.
- Request for notification and disclosure of personal data in the Group’s possession
- Request for correction of personal data in the Group’s possession
- Request for suspension of use of personal data in the Group’s possession
- （2） Enter the required items in the form, print it out, and mail it to one of the addresses below. You will be responsible for all postal charges. The document you send us cannot be returned.
- ① Application form
- ② Identity verification document*1
- ③ Return envelope — with 839 yen stamp affixed (standard-size mail: 84 yen [up to 25 g], registered mail fee: 435 yen, delivery certificate fee: 320 yen)*2
- ※1 Please choose one of the following documents and make a photocopy of the part of the document containing the name and address of the person who has registered with the Group. If the information on the document differs from the registered information, please also submit an official certificate that shows the history of the change. When the legal domicile is shown on the document such as a Japanese driver’s license or passport, please delete or hide it before submitting.
・ Passport
・ Driver’s License
・ Driving History Certificate
・ Health Insurance Card (National Health Insurance, etc.)
・ Long-term Care Insurance Card
・ Pension Handbook
・ Alien Registration Card
・ Residence Card
・ Certificate of Residence (copy)
・ Public utility bill (electricity, gas, water, telephone, etc.) in the latest 3 months with the name and present address on it
The photocopy of the above document we receive is used only for identity verification of the person and promptly discarded after the request procedure is complete. - ※2 If the value of the enclosed stamps is insufficient or if there is no stamp enclosed, we will notify you. If payment is not made within the specified period of time, the request will be canceled.
- （3）When the request is made by a proxy, please include the following documents, as well. These documents will not be returned either.
- ① Letter of proxy
Please download from here. - ② Certificate of a Seal Impression of the stamp on the letter of proxy
- ③ Document that can verify the identity of the proxy (See *1 above).
If the proxy has a legal representative, please also send a photocopy of the document that proves the right of legal representation (Certificate of Family Register, Certificate of Registered Matters, etc.) instead of ① and ② above. - （4）Addresses to which the request should be sent
- To make a request to DyDo Group Holdings, Inc.:
- Information Security Representative (Personal Information
Representative)
DyDo Group Holdings, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka 530-0005 - To make a request to DyDo DRINCO, Inc., DyDo Beverage Service, Inc., or DyDo Business Service, Inc.:
- Customer Service Representative
DyDo DRINCO, Inc.
1348-1 Yoshida-cho, Haibara-gun, Shizuoka 421-0304 - To make a request to DAIDO Pharmaceutical Corporation:
- Administration Department
DAIDO Pharmaceutical Corporation
214-1 Shimura, Katsuragi-shi, Nara 639-2121 - To make a request to DyDo Pharma, Inc.:
- Information Security Representative (Personal Information Representative)
DyDo Pharma, Inc.
2-2-7 Nakanoshima, Kita-ku, Osaka 530-0005 - To make the request to Tarami Corporation:
- Customer Service Representative
Tarami Corporation
1690-1 Ogawaharaura, Konagai-cho, Isahaya-shi, Nagasaki 859-0165
Please send your request to one of the following addresses corresponding to the company to which you are submitting the request. We cannot respond to anyone who comes directly to the company’s offices.
7．Inquiries
For questions about this Published Material, please contact one of the following. We cannot respond to anyone who comes directly to the company’s offices. We may be late in responding on Saturdays, Sundays, National Holidays, and the Group’s holidays.
(1) E-mail inquiry
- To make an e-mail inquiry to DyDo Group Holdings, Inc.:
- Click here.
- To make an e-mail inquiry to DyDo DRINCO, Inc., DyDo Beverage Service, Inc., or DyDo Business Service, Inc.:
- Click here.
- To make an e-mail inquiry to DAIDO Pharmaceutical Corporation:
- Click here.
- To make an e-mail inquiry to DyDo Pharma, Inc.:
- Click here.
- To make an e-mail inquiry to Tarami Corporation:
- Click here.
(2) Telephone inquiry
- To make a telephone inquiry to DyDo Group Holdings, Inc., DAIDO Pharmaceutical Corporation, or DyDo Pharma, Inc.:
- Call the main switchboard of DyDo Group Holdings, Inc. at 06-7166-0011 from 9:00 to 17:00 (except Saturdays, Sundays, National Holidays, and the company’s holidays)
- To make a telephone inquiry to DyDo DRINCO, Inc., DyDo Beverage Service, Inc., or DyDo Business Service, Inc.:
- Call the Customer Service Representative of DyDo DRINCO, Inc. at 0120-559-552 from 9:00 to 17:00 (except Saturdays, Sundays, National Holidays, and the company’s holidays)
- To make a telephone inquiry to Tarami Corporation:
- Call the Customer Service Representative of Tarami Corporation at 0120-14-1105 from 9:00 to 17:00 (except Saturdays, Sundays, National Holidays, and the company’s holidays)